Terms of Service

Tickey provides a Discord bot and a web dashboard for managing support ticket channels within Discord servers. The service is provided free of charge and on an as-is basis.

We reserve the right to change, suspend, or discontinue any part of the service at any time without notice.

You must be at least 13 years old to use this service, in line with Discord's minimum age requirement. If you are under the age of 18, you must have consent from a parent or legal guardian.

By using Tickey, you confirm that you have the necessary permissions to add bots to the Discord servers you configure through the dashboard (i.e., you hold the Manage Server permission).

You agree not to use Tickey to:

• Violate Discord's Terms of Service or Community Guidelines
• Harass, abuse, or harm other users
• Send spam, unsolicited messages, or automated abuse through the bot
• Attempt to reverse engineer, exploit, or disrupt the service or its infrastructure
• Circumvent rate limits, authentication checks, or any other security mechanism
• Distribute illegal content through ticket channels or embeds

We collect and store the minimum data required to operate the service. This includes your Discord user ID, username, server IDs, and the configuration settings you save through the dashboard. For full details, see our Privacy Policy.

You are responsible for the content posted in ticket channels on your server. We are not responsible for user-generated content sent through Discord.

When you invite Tickey to your Discord server, the bot is granted a set of permissions necessary to create and manage ticket channels, read and send messages, and manage roles within the ticket category. The specific permissions requested are:

• Manage Channels — to create and delete ticket channels when tickets are opened and closed
• Manage Roles — to set per-channel permission overwrites so only the relevant user and staff can see a ticket channel
• Read Messages / View Channels — to read messages inside ticket channels for transcript generation
• Send Messages & Embed Links — to post ticket panels, status messages, and log embeds
• Attach Files — to upload HTML transcript files to configured channels
• Manage Messages — to support the /mod purge command and bot-controlled message cleanup
• Ban Members / Kick Members — to carry out moderation actions via the /mod ban and /mod kick commands when invoked by authorised staff

The bot will only act on commands issued by users with the appropriate Discord permissions or configured staff/admin roles. The bot does not read messages in non-ticket channels and does not log general server activity unless you explicitly enable log events through /setup.

You can remove the bot from your server at any time via the Discord server settings. Removing the bot stops all bot activity immediately. Stored configuration data and ticket records are retained but can be deleted upon request.

When a user opens a ticket in your server, the following happens automatically:

• A private text channel is created in the configured ticket category, visible only to the user and staff roles
• The user's Discord ID and username are stored in our database, linked to the ticket record
• Every message sent in the ticket channel is stored in our database to enable transcript generation
• When the ticket is closed, the channel is deleted after a short grace period and a transcript (HTML file) may be generated and sent to the configured transcript channel

Users who open tickets consent to having their messages in that ticket channel saved for staff review and transcript purposes. As a server administrator it is your responsibility to inform your members of this through your server's own rules or information channels.

Tickets are subject to a configurable per-user limit (default: 1 open ticket at a time). Staff members may claim, reassign, add extra users to, or forcibly close any ticket at any time.

When a ticket is closed, the bot may save a transcript of that ticket's chat history and post it as an HTML attachment to your configured transcript channel. Server admins can browse transcripts through the dashboard, and configurable settings may DM the opener a link to view the transcript on the public website (`/tickets/view`).

By using the transcript feature, you acknowledge that you have informed your server members that their messages may be saved when a ticket is closed. You are responsible for complying with any applicable data protection laws in your jurisdiction.

Tickey provides moderation commands (/mod ban, /mod kick, /mod warn, /mod mute, /mod unmute, /mod purge) for authorised server staff. The following applies when these commands are used:

• Moderation actions are carried out on behalf of the moderator who issued the command — Tickey is the tool, not the decision-maker
• When a user is banned, kicked, warned, or muted, the bot will attempt to send a direct message (DM) to the affected user informing them of the action and reason
• Moderation events are posted to the configured mod-log channel for audit purposes
• You agree that moderation commands will only be used in accordance with Discord's Terms of Service and your server's own rules
• We are not liable for misuse of moderation commands by server staff or administrators

We may suspend or permanently ban your account and remove the bot from your server if we determine that you have violated these terms, Discord's policies, or any applicable law. We are not obligated to provide advance notice.

If you believe a ban was made in error, you may contact us through the support server to request a review.

The Tickey name, logo, and all associated code are the property of their respective owners. You may not copy, redistribute, or create derivative works from any part of the service without explicit written permission.

The service is provided "as is" and "as available" without any warranty of any kind, express or implied. We do not guarantee that the service will be error-free, uninterrupted, or free of security vulnerabilities.

We are not liable for any loss of data, revenue, or goodwill arising from your use of or inability to use the service.

To the maximum extent permitted by applicable law, Tickey and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the service.

We may update these terms at any time. When we do, we will update the date at the top of this page. Continued use of the service after changes are posted constitutes your acceptance of the updated terms.

If you have questions about these terms, please reach out through the support channel on our Discord server or open an issue on the project repository.